Customer Service Representative

El Paso, Texas

Mount Franklin Foods is a leading North American manufacturer of high-quality confections and nut products based in El Paso, Texas. We are searching for a Customer Service Representative to join our Customer Service team.

We offer:

  • Competitive salary
  • Twenty-six days of paid time off during your first year
  • Health insurance for employee and family (medical, dental and vision)
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • 401k plan

Essential Functions

  • Monitors and assigns work to customer service representatives, while performing all the tasks of a customer service representative.
  • Trains, explains tasks, and assists in the solution of problems.
  • Receives customers requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
  • Analyzes transactions, correct records, and adjust errors.
  • Searches company records under ZIP code, name, account number, etc., using CRT computer printout, or requisition information from factory.
  • Trace status of orders.
  • Resolve customer questions related to orders, takes orders as needed.
  • Maintains liaison with other departments for order completion.
  • Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required.
  • Responds to customers requests via telephone or mail, using typewriter or personal computer when necessary.
  • Contact customers to ascertain data omitted on orders.
  • Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
  • Prepares and forwards preliminary paperwork to returns and replacements on problem orders and gifts not received.
  • Interfaces with MIS on upgrading and accessing various reports.

Job Qualifications

  • High School diploma or GED
  • Experience working on a Business-to-Business customer service level.
  • Basic computer skills/Data Entry
  • Excellent verbal and written communication skills.
  • Bilingual English and Spanish

Apply Now


Equal Opportunity Employer Veterans/Disabled